Cosplay Collectibles UK (“we”, “us”, “our”) respects your privacy. This policy explains what information we collect, how we use it, and how we protect it.

Information We Collect

When you use our website or place an order, we may collect:

  • Contact details — name, email address, phone number, delivery and billing address
  • Order information — items purchased, order value, payment confirmation
  • Account details — username and password, if you create an account
  • Age verification documents — a copy of your ID, if required for restricted products
  • Technical data — IP address, browser type, and cookies used while browsing our site

We do not collect or store your full payment card details. Payments are processed securely by our payment provider.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Verify your age where required
  • Respond to enquiries and provide customer support
  • Send order updates and, if you’ve opted in, marketing emails
  • Improve our website and product offering
  • Meet our legal and accounting obligations

3. Cookies

Our website uses cookies to keep your cart working, remember your preferences, and understand how visitors use our site. You can control or disable cookies through your browser settings.

4. Sharing Your Information

We only share your information with:

  • Couriers, to deliver your order
  • Payment processors, to complete your transaction
  • Service providers, such as our website host and email platform
  • Authorities, if required by law

We do not sell your personal information to third parties.

5. Data Storage and Security

We store your information securely and keep it only as long as necessary for the purpose it was collected, including any legal record keeping requirements. ID documents used for age verification are deleted once no longer needed.

6. Your Rights

You have the right to:

  • Ask what personal information we hold about you
  • Ask us to correct inaccurate information
  • Ask us to delete your information, where applicable
  • Opt out of marketing emails at any time
  • Withdraw consent where processing is based on consent

To exercise any of these rights, contact us using the details below.

7. Marketing Emails

If you subscribe to our newsletter, we’ll use your email to send offers and updates. You can unsubscribe at any time using the link in any email we send.

8. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date.

9. Contact Us

If you have questions about this policy or how we handle your information, please reach out through our Contact Us page.