1. Order Processing Time

All orders are processed within 1 to 3 business days before dispatch. Orders placed on weekends or public holidays will begin processing on the next business day.

2. Delivery Time

Once dispatched, orders typically arrive within 6 to 9 working days.

Total estimated time from order to delivery: 7 to 12 working days, depending on processing and courier schedules.

3. No Customisation

We do not offer product customisation. All items are sold as shown on the product page, with no option to modify design, size, engraving, or other specifications.

4. Shipping Coverage

We currently ship within the UK only, and there are no shipping charges in the UK. We do not offer international shipping at this time.

5. Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your delivery.

6. Delays

While we aim to meet the timeframes above, delays can occasionally occur due to courier issues or high demand periods. We appreciate your patience and will keep you updated if your order is delayed.

7. Age Restricted Items

For products covered under our Age Restriction Policy, a signature and/or ID check may be required at the point of delivery.

8. Contact Us

If you have questions about your order or shipping, please reach out to our team.